Infrastructure Analyst | Building Observability & Governance Solutions for IT Operations
Aracaju - Brazil

I work with IT infrastructure in a healthcare environment, ensuring high availability, operational stability, and security of critical systems.

Beyond traditional infrastructure, I design and build software solutions focused on improving IT operations through:

• Observability and operational metrics
• SLA monitoring and performance tracking
• Security governance and compliance (ISO 27001 / LGPD)
• Process automation and data-driven decision making

My goal is to transform IT operations from reactive to measurable, predictable, and scalable systems.

I focus on creating SaaS-style platforms that solve real operational problems in IT environments.

• Real-time SLA monitoring and incident tracking
• Team performance analytics
• Operational risk identification
• Data ingestion (CSV / Excel pipelines)
• Designed for multi-tenant environments

Focus: turning IT operations into measurable data

• Based on ISO 27001 principles
• Continuous compliance scoring
• Audit tracking and traceability
• Designed for healthcare environments

Focus: simplifying governance and compliance workflows

• Incident and SLA management
• Non-conformity tracking
• Operational checklists
• Workflow organization

Focus: structuring and standardizing IT routines

• Multi-version system with real-world usage
• Ongoing migration to SaaS architecture
• Long-term product evolution

Focus: demonstrating product lifecycle and maintainability

Infrastructure & Operations

• Windows Server, Networking, Virtualization
• Incident response and troubleshooting
• SLA management and operational metrics

Software & Architecture

• Backend: Node.js, NestJS
• Frontend: Next.js, TypeScript
• Database: PostgreSQL, Prisma ORM

DevOps & Systems

• Docker
• Cloud deployment (Vercel, Render, Supabase)
• System integration and data pipelines

Governance & Security

• ISO 27001 practices
• LGPD awareness
• Audit processes and compliance tracking

• Building observability platforms for IT operations
• Structuring data-driven infrastructure environments
• Improving SLA performance and incident visibility
• Developing scalable SaaS solutions for internal operations

LinkedIn: https://www.linkedin.com/in/fernando-msa/
GitHub: https://github.com/fernando-msa

Modern IT is no longer just about keeping systems running.

It’s about building systems that measure, predict, and improve operations continuously.