An extension to close a ticket with only one click (quick close).

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

This package implements all ITSM service level management features. This package requires the ITSMCore package.

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

Enables rich text for FAQ also if rich text is disabled via System Configuration